Warren Buffett said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” It takes more than 15 years for BreadTalk to build up a reputable household brand in Singapore and then five minutes to ruin it.
Lessons from more than a Doctor
To many of his patients, Dr. Eric Kwek Soon Kiat was more than a doctor; he was a doctor whom had gone the extra miles – a doctor whom they could have a heart to heart talk on many issues other than their medical conditions and a doctor whom wasn’t rushing his patients out of his consultation room so that he could see more patients and fatten his wallet.